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Exchange & Return

We want you to be completely happy with your purchase

Please check it as soon as possible after receipt and please do not open accessories before checking the main item(s) for size. If, for any reason, you are not completely happy with your purchase then we will gladly exchange or return it subject to this returns policy.

 

Exchange Policy

1. We will accept exchanges for a wrong size or color within 20 days of the original order dispatch date. Please contact us with your order ID and order details which will help you. Feedback now!

2. You must contact us before sending the items back, we will give the correct returning address. All items sent back to us must be in their original condition, not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.

3. We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping postage of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

4. Please email us tracking number when you send the parcel back.

 

Returns Policy

If you wish to return part or all of your order for a refund or exchange you must notify us within 14 days of the day after delivery of the item. You may notify us by submitting a return request in the completed orders section of your account on this website or by email or by telephone.

Please note:

1. Items should be returned new, unused, and with all tags still attached. Returns that are damaged, soiled or altered may not be accepted. Items should be returned in the packaging as delivered to you.

2. Refunds will be paid back using the same means of payment as you used for the initial transaction. It can take a few additional working days for the banking and credit card system to credit the funds back onto your credit card or bank account once we have processed you refund.

3. If the item is not acceptable then we will return it to you with an explanation of the reasons for its return.

4. Please keep proof of postage when sending the goods back to us. This is for your own safety in case goods get lost in transit.

 

Refund Policy

For whole order return requests or cancellations received within 14 days of the day after delivery of the order we will refund your payment, including the packing and postage costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). The buyer is responsible for the costs of returning the order items.

For partial order return requests received within 14 days of the day after delivery we will refund the order item costs. Packing and postage costs are not refundable. The buyer is responsible for the costs of returning the order items.

Whole or partial order return requests received after 14 days of the day after delivery may be accepted at our discretion and a credit note or exchange offered. The packing and postage costs are not refundable and the buyer is responsible for the costs of returning the order items.

Standard packing and postage costs for exchange items will not be charged unless the exchange items are subsequently returned to us for a refund in which case they will be deducted from the refund. Express packing and postage costs for exchange items must be paid in advance.